Return & Refund Policy
At The Mug Spot, all products are made to order using a print-on-demand process. Please review the policy below before placing an order.
Defective or Damaged Items
If your order arrives damaged, misprinted, or defective, please contact us within 14 days of delivery.
To help us resolve the issue efficiently, please include:
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A clear photo showing the damage or defect
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Your order number
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A brief description of the issue
Once verified, we will provide a replacement or a full refund at no additional cost.
Incorrect Items
If you receive the wrong item, please contact us within 14 days of delivery.
Include a photo of the incorrect item and your order number, and we will arrange a replacement or issue a refund.
Non-Returnable Items
Because all mugs are printed on demand and custom made, we do not accept returns or exchanges for:
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Change of mind
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Design or personalisation errors selected at checkout (such as text, colour, or image choices)
Please review your order details carefully before completing your purchase.
Refunds
Refunds are issued only for:
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Damaged or defective items
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Incorrect items received
Approved refunds are processed within 7 business days to the original payment method.
Replacement & Return Requests
To request a replacement or refund, please email info@mymugspot.com with:
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Your order number
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A photo of the issue
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A short explanation
We aim to respond within 1–2 business days.
Shipping Costs
If the issue is due to an error on our part (damage, defect, or incorrect item), we will cover all replacement shipping costs.
Original shipping costs are non-refundable unless the issue is caused by us.
Mailing Address (Do Not Send Returns Without Approval)
The Mug Spot (USA)
444 Alaska Avenue
Suite #CEL380
Torrance, CA 90503
United States
Please do not send items to this address without contacting us first. This location is a mail processing address, not a return warehouse.
Contact Information
📧 Email: info@mymugspot.com
🌐 Website: https://www.mymugspot.com
