Do you offer free shipping?
Yes. All prices shown on our website include free standard shipping to the United States and Canada. There is no minimum order requirement.
Where do you ship from?
All mugs are printed on demand and made to order. We work with trusted print partners to produce and ship orders from facilities that best serve your delivery location.
How long will my order take to arrive?
Delivery times vary by destination:
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United States: 4–8 business days
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Canada: 10–30 business days
Once your order has shipped, tracking information will be emailed to you.
How long does it take to process my order?
Orders are typically processed within 1–3 business days. Personalised or custom mugs may require an additional 1–2 business days for production.
Are your mugs microwave or dishwasher safe?
Our ceramic mugs are microwave & dishwasher safe.
Can I personalise a mug?
Yes, customisation is available on select mugs. Available options will be shown on the product page.
Custom mugs may be priced slightly higher due to additional design and production time.
Can I change or cancel my order after placing it?
Because all mugs are made to order, we are unable to accept cancellations or changes once production has begun. Please review your order details carefully before completing your purchase.
What if I change my mind after ordering?
Due to the print-on-demand nature of our products, we do not accept returns for change of mind.
What if my item arrives damaged or incorrect?
If your mug arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at info@mymugspot.com Include your order number and clear photos of the issue. Once verified, we will arrange a replacement or issue a full refund at no additional cost.
How can I contact you?
If you have any questions about your order or our products, please email us at info@mymugspot.com We aim to respond within 24–48 hours.
